These Terms of Service govern your use of the Your Online Vet website and virtual veterinary consultation services. By accessing this website or booking an appointment, you agree to comply with these terms. If you do not agree, you should not use the website or services.

Nature of Services

Your Online Vet provides virtual veterinary consultations for cats and dogs through online video appointments. Services include professional guidance, health advice, follow-up care, and treatment recommendations where appropriate.

Virtual consultations are based on the information provided by the pet owner and are limited by the absence of a physical examination. Certain conditions may require in-person evaluation, diagnostic testing, or emergency care.

No Emergency Services

This platform does not provide emergency veterinary services.

If your pet is experiencing a life-threatening condition, severe injury, difficulty breathing, seizures, uncontrolled bleeding, or any other medical emergency, you must seek immediate in-person care at the nearest emergency veterinary clinic.

Appointment Booking and Payment

Appointments must be booked in advance through the website. Payment is required at the time of booking unless otherwise stated.

All fees are listed clearly before confirmation. By completing a booking, you agree to the stated fees and payment terms.

Cancellations and Rescheduling

Appointments may be canceled or rescheduled according to the cancellation policy displayed at the time of booking. Failure to cancel within the allowed time frame may result in a cancellation fee or forfeiture of payment.

Client Responsibilities

By using this service, you agree to:

• Provide accurate and complete information about your pet

• Disclose relevant medical history and current medications

• Follow professional guidance responsibly

• Seek in-person care when advised

You understand that incomplete or inaccurate information may impact the quality of advice provided.

Prescription Policy

Prescriptions may be issued only when medically appropriate and in accordance with applicable veterinary regulations. Some cases may require an established veterinary-client-patient relationship or in-person examination before medication can be prescribed.

Prescription decisions are made at the sole professional discretion of the veterinarian.

Limitation of Liability

Virtual consultations are based solely on the information provided during the appointment. Your Online Vet is not responsible for outcomes resulting from incomplete information, failure to follow recommendations, or delays in seeking emergency care.

To the fullest extent permitted by law, the website and its services are provided without warranties of any kind, either express or implied.

Intellectual Property

All content on this website, including text, logos, graphics, and materials, is the property of Your Online Vet and may not be copied, reproduced, or distributed without written permission.

Privacy

Use of this website is also governed by the Privacy Policy. By using the services, you consent to the collection and use of information as described in that policy.

Service Availability

We reserve the right to modify, suspend, or discontinue any part of the website or services at any time without prior notice.

Governing Law

These Terms of Service are governed by the laws of the applicable jurisdiction in which the veterinary services are provided.

Changes to Terms

We may update these Terms of Service at any time. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

Acceptance

By booking an appointment or using this website, you confirm that you have read, understood, and agreed to these Terms of Service.