Your Online Vet is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and virtual veterinary services.

By using our website or booking a consultation, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

Personal Information

• Full name

• Email address

• Phone number

• Billing information

• Appointment details

Pet Information

• Pet name

• Species and breed

• Age and weight

• Medical history

• Symptoms and health concerns

Technical Information

• IP address

• Browser type

• Device information

• Cookies and usage data

How We Use Your Information

We use collected information to:

• Schedule and manage appointments

• Provide virtual veterinary consultations

• Process secure payments

• Send appointment confirmations and reminders

• Maintain medical records

• Improve website performance and user experience

• Comply with legal and regulatory requirements

Your information is used only for legitimate business and healthcare-related purposes.

Payment Information

Payments are processed through secure third-party payment providers. We do not store full credit card details on our servers. Payment processors handle your financial data in accordance with their own privacy and security standards.

Data Security

We take reasonable technical and organizational measures to protect your personal and pet information from unauthorized access, disclosure, or misuse.

While we strive to protect your data, no online system can guarantee complete security. By using our services, you acknowledge this inherent risk.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary to:

• Comply with legal obligations

• Protect rights and safety

• Work with trusted service providers (such as payment processors or scheduling platforms) who are required to maintain confidentiality

Medical Disclaimer

Information shared during virtual consultations is based on the details provided by the pet owner. In some cases, in-person examination or diagnostic testing may be required for a definitive diagnosis.

Virtual consultations do not replace emergency veterinary services.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and analyze website traffic. You can manage cookie preferences through your browser settings.

Data Retention

We retain personal and medical information for as long as necessary to provide services, maintain medical records, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• Requesting access to your information

• Requesting correction of inaccurate data

• Requesting deletion where legally permitted

Requests will be reviewed in accordance with applicable privacy laws.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Consent

By using this website and booking virtual consultations, you consent to the collection and use of information as described in this Privacy Policy.